How payments, cancellations, credits and refunds work.

The checkout, proposal or invoice states the price and currency. Unless stated otherwise, Singapore-dollar prices are exclusive of taxes that must lawfully be charged.

A bank or payment provider may apply exchange rates, cross-border charges or account fees outside our control. Displayed converted prices are informational unless the checkout confirms that transaction currency.

Available methods may include PayNow for eligible Singapore payments, card through Stripe and PayPal. Availability varies by product, currency and location.

A payment is confirmed only when our records or the payment provider verify it. A screenshot, pending instruction or customer bank debit does not by itself prove final settlement. We may request a transaction reference to reconcile a payment.

Deposits reserve delivery capacity and may become non-refundable after work begins or committed costs are incurred, as stated in the proposal. Milestone invoices become due when the stated milestone or billing event occurs.

If a project is cancelled, the client remains responsible for completed work, reserved capacity where agreed, and non-cancellable third-party commitments. Any refundable balance is calculated after those amounts.

Unless a booking states different terms, a participant may request one transfer to an available equivalent public session at least seven calendar days before the scheduled start. Requests within seven days, no-shows and partially attended programmes are normally non-refundable and non-transferable.

For corporate delivery, cancellation, postponement and committed travel, venue, equipment or facilitator charges follow the accepted proposal. A replacement participant remains subject to eligibility and advance-notice requirements.

Hosting, domains, licences, maintenance, subscriptions and other recurring services renew according to the order and account settings. Cancellation must be completed before the next billing or renewal action to avoid the next charge.

Stopping use, removing content or allowing a payment method to fail does not by itself cancel a service. Data and domains may follow expiry and deletion lifecycles stated in the applicable service terms.

Registered or renewed domains, issued certificates, activated licences, consumed subscriptions, advertising spend, payment-provider fees, completed migrations, delivered digital work and other irreversible third-party costs are generally non-refundable once supplied, except where law requires otherwise.

A change of mind, failure to use a service, incompatible customer equipment or a result outside our control does not automatically create a refund right.

Tell us promptly about a suspected duplicate or incorrect payment and provide the relevant reference. A verified duplicate will be refunded to the original method where practicable.

Customers should contact us before initiating a chargeback so we can investigate. Fraudulent or abusive disputes may result in service suspension and recovery of reasonable provider or administrative costs where the agreement and law permit.

Approved refunds are normally returned through the original method. Provider processing and banking times are outside our control, and deducted third-party charges may be non-refundable where law permits.

A credit is issued only where offered and may have an expiry, currency, customer and service restriction. Credits are not transferable or redeemable for cash unless expressly stated.

If Webz Fusion cancels a prepaid service without providing the affected service or a reasonable alternative, we will refund the undelivered portion or agree an appropriate credit, subject to the contract and applicable law.

Nothing in this policy removes rights or remedies that cannot lawfully be excluded. Refund requests should be sent to support@webzfusion.com with the order, invoice or transaction reference.